Privacy Policy

 

Who we are

Our website address is: https://www.lacefrenzywigs.com.

LACE FRENZY WIGS AND HAIR EXTENSIONS is committed to protecting the privacy of all information provided by our customers. We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order). This includes the name, address, and phone number of the intended recipient(s). If you subscribe to our newsletter or contact us through one of our contact forms, or through contest submissions, we collect your email address only to send newsletters with updates on and special offers from Lace Frenzy Wigs. Recipients of our newsletters can unsubscribe at any time using the instructions listed at the end of the email-newsletter.

We also use technologies that allow us to track general user-traffic patterns. We also automatically receive and record information from our servers and from your browser, including the time of your visit to pages on our site and information about pages you visited. The information we gather through the use of tracking technologies cannot be matched with any personally identifiable information about you.

At times we invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media. Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.

Under no circumstances will we sell, lease, lend or give away information about customers to third parties. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with https://www.lacefrenzywigs.com

Third-Party Web Beacons: We use third-party web beacons from Google! to help analyze where visitors go and what they do while visiting our website. Google! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google!

What personal data we collect and why we collect it

We collect information from you (SHOPPER/CUSTOMER) when YOU (SHOPPER/CUSTOMER) register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
– To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
– To allow us to better service you in responding to your customer service requests.
– To quickly process your transactions.
– To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors of this website will be required to get given permission, to download and extract any location data from images on the website. EMAIL info@lacefrenzy.com, to request permission to utilize any images.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You have the option to delete your customer profile at any given time. Unsubscribe from any of our newsletter or SMS text message services.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

LACE FRENZY will only utilize your contact information to notify you on shipments on orders, special sales notification either through our third party SMS service which is managed by LACE FRENZY and or Mailing List collected through our LIVE OPERATOR , or on-site POP-UP SIGN UP to Newsletters. We do not sell or share customer’s data or contact information to any outside sources.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our site and remove/delete your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Additional information

How we protect your data – This site https://www.lacefrenzywigs.com, is only controlled and operated by LACE FRENZY LLC. LACE FRENZY may change, move or delete portions of, or may add to, this web site from time to time.

What data breach procedures we have in place

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Industry regulatory disclosure requirements

To the fullest extent permissible pursuant to applicable law, Lace Frenzy disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement. Lace Frenzy does not warrant the accuracy, completeness or usefulness of any information contained on this site. Lace Frenzy does not warrant that the functions contained in the materials available on this site will be uninterrupted or error-free, that defects will be corrected, or that the materials, this site or the server that makes them available are free of viruses of other harmful components. You (and not LACE FRENZY) assume the entire cost of all necessary service, repair and correction.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
  • Live operator chat request – customer request , transcript of your chat date and email and or contact number provided . These information will only be utilized for LACE FRENZY’S sale promotions or contact on web-store shopping reference.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. As a”SHOPPER/CUSTOMER” you can delete your account with our website, this will be noted to the administrator to delete your contact information throughout all our services used to contact you for updates, sales and or newsletters.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

By using this site, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. LACE FRENZY may modify these Terms and Conditions at anytime given time without formal notification.

Restrictions on Use of Materials

This site is copyright protected. Any textual or graphic material you copy, print, or download is licensed to you by LACE FRENZY.

CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 23, 2018.

 

QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to info@lacefrenzy.com

 

ONLINE POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

YOUR CONSENT
By using our site, you consent to our privacy policy.

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