Quality Assurance Inspection:

All wig orders go through a comprehensive Quality Assurance Inspection to ensure that all units meet our high standards of quality and that your wig order is accurate. A member of our Inspection Team signs off on all inspections prior to shipping your order.

We also send our customers a ” Completed Job” image on all of our custom made units prior to shipping out to you .We require approval from Customer that the wig is in good standard to your request of Customization.

ALL CUSTOMER APPROVED IMAGES OF CUSTOM HAIR PIECES AND WIGS ARE FINAL SALE!

 

Custom Units Return Policy

If you are returning a custom unit, this unit was specifically made to fit your head size and customization and may be difficult to resale. Therefore, it is necessary to charge a 20% Re-stocking Fee for all custom units that are being returned.

We CAN NOT waive the 20% Re-Stocking fee under any circumstance.

No refunds will be issued.

 

Making Changes to Your Order

New Custom Purchase Orders – The stylist begin your order within 24-72 hours of receipt of your payment. Therefore, any changes to your order MUST BE received no later then 24 hours from the time you place your order. Any changes submitted thereafter. Any additions to orders after the above mentioned timeline will be extra fees.

 

Cancellation Policy for Existing Custom Orders

Once you place an order with us, our stylist begin working on your unit. If you wish to cancel your order, it must be done within 1 business day. Since all units, except in-stock wigs, are custom made, it may be difficult to find another customer to accept your specific customization.

Therefore, all orders that are not cancelled within 1 business days will be charged a 20% Restocking fee. . This Restocking fee will not be waived under any circumstances.

 

 

Time Table on Custom Lace Wig Orders

PLEASE NOTE AS OF SEPTEMBER 2016,  WE CAN NO LONGER RUSH CUSTOM SILK TOP WIGS OR ANY SILK BASE HAIR PIECES AND MONO-FILAMENT HAIR PIECES AND WIGS – TO ENSURE THE BEST QUALITY OF YOUR ORDER WE WILL ONLY PROCESS AS STANDARD PRODUCTION.

The delivery time is below:

Custom Full Lace Wigs:

  • Normally: 21-30  business days to produce + 1-3 Business Days (SHIPPING)
  • Rush: 16 business days to produce,     Rush cost is $35 per wig.
  • Super rush: 10-12 days to produce, Super rush cost is $100 per wig.

 

Lace Front Wigs:

  • 2-3 Weeks to Produce + Shipping Time Frame for your region

 

Customize Lace Frontal, Silk Top Closures, Top Closures & Hair Extensions

  • Hair Extension Customization – 10 business days
  • Lace Frontal Customization – 3 weeks
  • Silk Top Closures & Top Closures – 3 weeks

Have Questions please feel free to ask our representatives info@lacefrenzy.com

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