Definite details below:
- The customer who isn’t satisfied with the lace wigs, please contact us by email email@example.com within 48 hours to make application of “return or exchange” since you sign for your goods. Overdue this item is not available.
- In order to ensure the safe transport of the wig ,be sure to contact us before sending the wig back, Please!
- We reserve the right to refuse to sign for the package if you send them back without our permission! Otherwise you will be responsible for all the losses arising there from.
- Lace Frenzy does not accept any subjective and unreasonable reason of customer to request for return. ONLY CRAFTSMANSHIP ERRORS WILL APPLY. (Photos will be required for proof)
Unreasonable Criteria :
- Product doesn’t look good on buyer
- Color doesn’t match buyer’s complexion (always refer to our color chart prior to purchasing any item to be aware of color selection)
- Style of unit, hair pieces will not work for buyer
- Buyer doesn’t like product ( Actual images of stock units are on the site )
- This promise is applied for the ” in-stock” lace wigs, lace frontals, top closures & hair extensions, not including any used wigs, custom lace wigs, special offer products or clearance sale.
- Please make sure Merchandise is in new condition, unused, uncut and in original package. ABSOLUTELY NO ALTERATION
- Please send pictures of the lace wig to us when you decide to make return, because we should check the condition and claims of the lace wig or hair pieces .
- For return case, you are required to send the wig or hair pieces by yourself. After we get the returned order, your refund of original payment will be remitted to your account, 20% restocking fee will be deducted from the original total cost.
- After we confirm your return request, you can send the wig or hair pieces back with a ROA FORM.
- Do not accept any subjective and unreasonable reason of customer to request for exchange.
- This promise is applied for the in stock lace wigs, DOES NOT include any used wigs, custom lace wigs, special offer products or clearance sale.
- Please make sure Merchandise is in new condition, unused, uncut and in original package.
- Customers who want to exchange can make application only one time for one order. please make sure all the information of exchange unit is right!
- A Return/Exchange Order Authorization form will be emailed to you , to be submitted with your returned/exchangeable item(s) w/ a generated R-O-A# (Return Order Authorization Number).
- Please send pictures of the lace wig to us when you decide to make exchange, because we should check the condition of the lace wig.
- The exchange can be done in the same style, if you want to exchange the different style or the wig in different length and so on, you WILL pay the price difference if any.
- There won’t be any re-stocking fee charged for exchange
- For the shipping fee, BUYERS are responsible for any fees related to sending packages back to Lace Frenzy.
- After we confirm your exchange request, you can send the wig back with it.
Custom Lace Wigs
Custom wigs and hair units may be returned if the workmanship is defective, if the wrong unit is shipped or if the unit is not made with the same specifications given on the original order form. Under either of these circumstances, LACE FRENZY will remake the wig or hair unit at our expense.
PLEASE TO FOLLOW THE RETURN GUIDELINES ABOVE.
NO CASH REFUNDS WILL BE GIVEN!
ONCE IMAGES OF CUSTOM ORDERS HAS BEEN APPROVED BY THE BUYER. THE BUYER HAS AGREED WITH THE FINAL PRODUCTION AS ALL SALES ON CUSTOM ORDERS ARE FINAL.
If you must return a wig or hair unit for one of the above reasons, you must contact LACE FRENZY within 48 hours of receiving the unit for a return authorization. No returns will be accepted without prior authorization from LACE FRENZY. Once authorization is given, all returns must be shipped by the United States Postal Service w/Signature or Delivery Confirmation.
Custom Units: No refunds are given on Custom Units , once production has started, we will send you (customer) a completed job photo of your unit once completed.
Important! Please inspect the unit immediately upon receiving it and make sure it is as you ordered. If there are any inconsistencies, do not cut the lace or alter the hair in any way. If you alter the wig or hair unit, it can not be returned for any reason.
Contact LACE FRENZY to receive a return authorization. Return the wig or hair unit within 7 business days of receipt, in the original condition, which means the lace, can not be cut or damaged; the hair can not be altered in any way.
All wigs and hair units will be remade with the EXACT specifications from the original order form. Changing specifications is not allowed!
If any alterations are made to any unit there will be a 20% restocking fee applied to accepted returns and shipping a return product is the sole responsibility of the buyer/customer.
Please Note! If you made a mistake with the specifications for your unit and discovered it after the unit has been made, LACE FRENZY WILL NOT be held accountable, so make sure that you review Start of Productions notices carefully for errors and notify LACE FRENZY by reply email before production starts on the unit.
Important! Customers making 2 payments for custom orders must complete final payment in 20 days after receiving the End of Production email, or their wigs/hair units will become the property of LACE FRENZY resulting in the first payment being forfeited.
ABSOLUTELY NO REFUNDS will be given